retra is the UK’s leading trade association for independent electrical retailers and servicing organisations.


retra retailers pride themselves in providing quality customer service. If you value good service and the peace of mind it brings, our “find a retailer“ will help you find your local independent retra retailer.


You can use the form below to search for a retra retailer in your area. Search by post code, town or county.

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Latest News

FCA Credit Ready Webinar

In order to help customers to prepare for the forthcoming Credit Licence Application process, the FCA are holding a series of webinars. The FCA will be inviting firms to register to take part in the webinars 3 months before their allotted application date where they will aim to answer all questions.


In the meantime to watch past webinar recordings or for further assistance on how to apply for Authorisation, please see the following link-

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HCFC Phase-out

Regulation EC/1005/2009                                                                                                                              December 2014

Important information for operators of equipment

containing HCFCs – including R22

Since 01 January 2010 it has been illegal to use virgin HCFCs to service refrigeration and air conditioning (RAC) equipment.
NEW: From 01 January 2015 it will be illegal to use any HCFCs to service RAC equipment. This includes the use of recycled and reclaimed HCFCs.


What is changing

  • It has previously been legal to use recycled and reclaimed HCFCs to service RAC equipment. From 01 January 2015 this will no longer be the case. It will be illegal and an offence to use any HCFC gas to top-up or maintain RAC equipment. The most commonly used gas that is included in this ban is HCFC-22, often known as R22.

Existing equipment that contains HCFCs can legally continue to be operated after 01 January 2015, but you cannot add additional HCFC gas to the system to maintain its function.


What you need to do

You must act now to ensure that any business-critical systems are prepared for the phase-out. From 01 January 2015 these systems will need to be able to operate with alternatives to HCFC. Please ask your RAC contractor for advice on alternatives available that best suit your system.

To enable them – and you – to make the best decision, the following information will be useful:

  •  System type
  • Equipment age
  • Condition of the equipment
  • Meeting current requirements and future restrictions under the F-gas Regulations
  • Energy efficiency
  • Availability of alternative gases

Additional obligations

The ODS legislation also includes further existing obligations for the operators of HCFC systems:

1. Undertakings shall take all precautionary measures practicable to prevent and minimise any leakages and emissions of controlled substances.
2. Undertakings operating stationary RAC systems containing HCFCs must ensure that leak checks are carried-out at the following frequencies:

  •  Equipment containing 3kg or more must be checked for leakage at least once every 12 months; this shall not apply to        equipment with hermetically sealed systems, which are labelled as such and contain less that 6kg of HCFC;
  • Equipment containing 30kg or more must be checked for leakage at least once every 6 months;
  • Equipment containing 300kg or more must be checked for leakage at least once every 3 months;

Any detected leakage must be repaired as soon as possible and in any event within 14 days.

The equipment or system shall be checked for leakage within one month after a leak has been repaired to ensure that the repair has been effective.
3. Undertakings operating stationary RAC systems with a HCFC charge of 3kg or more shall maintain records on the quantity and type of HCFC added and recovered during servicing, maintenance and final disposal of the equipment. They shall also maintain records of other relevant information including the identification of the company or technician who performed the servicing or maintenance, as well as the dates and results of the leakage checks carried out. These records shall be made available on request to the competent authority and to the Commission.
4. The EU Ozone Regulation allows Member States to define the minimum qualification requirements for the personnel carrying out the above activities. Currently the following qualifications are valid to work on equipment containing HCFCs in Great Britain:

  • City and Guilds 2078 (HCFC only)
  • City and Guilds 2079 – a Category I or II qualification (HCFC and HFC)
  • Construction Skills J01 (HCFC and HFC)
  • Construction Skills J11 (HCFC and HFC)
  • Construction Skills J12 (HCFC and HFC)

Further information

Updated guidance relating to the new F-gas legislation will shortly be available on the GOV.UK website.

In the meantime, if you have any questions regarding the HCFC phase-out, please contact the Environment Agency F-gas Helpdesk:


Telephone: 03708 506 506 and ask to speak to Christopher Summers or Richard Troup


Click here to download PDF  Environment Agency HCFC phase-out reminder

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Calendar of Events

Industry Events





Sirius AGM & trade show

Date: 24 September

Venue: Forest of Arden Hotel, Meriden




E-Commerce Expo

Date: 1-2 October

Venue: Olympia, London




Date: 7 October

Venue: MakuhariMesse, Tokyo


Hong Kong Electronics Fair (Autumn edition)

Date: 13-16 October

Venue: Hong Kong Convention and Exhibition Centre


Essential Install Live

Date: 15 October

Venue: Event City, Manchester


ERT Awards

Date: 21 October

Venue: Grand Connaught Rooms




Electrical Safety Council Product Safety Conference

Date: 12 November

Venue: Church House, London







CES 2015

Date: 6-9 January

Venue: Las Vegas Convention Centre, Las Vegas, USA




Spring Fair International

Date: 1-5 February

Venue: NEC, Birmingham

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Product Recall Information
For further information regarding Product Recalls of Electrical Appliances from the Electricity Safety First, please link onto the information page on left: