Whirlpool Launches Recall for Fire-risk Tumble Dryers

Added: 15th August 2019

Whirlpool has launched a recall of half a million tumble dryers which are at risk of catching fire and urged owners of unmodified machines to contact the company immediately.

The move is the latest development in a safety initiative which began in 2015 and includes a £1 million advertising campaign to raise consumer awareness.

Whirlpool said it was vital that people who have not yet engaged with the initiative come forward so it can ensure the safety issue is resolved. 

The government had put pressure on Whirlpool to recall the fire-risk appliances. 

On July 10, two days after Whirlpool published the full list of affected machines, the Office for Product Safety (OPSS) announced the recall.

The safety notice relates to certain models of Hotpoint, Indesit, Creda, Swan and Proline dryers built between 2004 and 2015. More than five million affected products were sold in the UK.

Whirlpool believes 500,000 machines still need to me modified, although that figure could be as high as 800,00.

The company said that since 2015, it had already resolved the issue for 1.7 million people, which it claimed was a success rate of up to five times the UK average for a product recall.

Affected dryers pose a potential safety risk if not modified or replaced by the manufacturer. Anyone with an affected dryer must unplug it immediately and stop using it. 

People can instantly check if their dryer is one of those affected by calling 0800 151 0905 or by visiting www.dryerrecall.whirlpool.co.uk. Whirlpool’s call centre is open seven days a week. 

Consumers whose dryers have already been replaced or modified by Whirlpool need take no further action.

As part of the recall, consumers’ options include: a free replacement dryer; a free in-home modification; or a refund based on the age of their appliance. 

Consumers can also choose to upgrade their affected dryer to a superior model for a fraction of the retail price. 

Said Jeff Noel, vice president of Whirlpool (pictured): “People’s safety is our top priority, which is why we are expanding this important campaign. We are committed to doing the right thing for our consumers and will continue to take every action possible to resolve this issue. 

“The crucial message is please contact us immediately if you still own one of these tumble dryers and haven’t already had it modified or replaced by us.” 

Consumers should call 0800 151 0905 or visit www.dryerrecall.whirlpool.co.uk to check if their dryer is affected.