Consumer Rights Act 2015

The Act updates the laws governing every business selling directly to consumers. The updated law will mean consumers and businesses will find it easier to resolve problems with faulty goods, substandard services and digital content. This will save businesses and consumers time and money.

What’s changing?

  • For the first time, consumers have clear legal rights for digital content. Specifically, consumers have the right to a repair or replacement of faulty digital content such as on-line films and games, music downloads, and e-books.
  • For the first time there are clear rules for what should happen if a service is not carried out with reasonable care and skill or as agreed with the consumer
  • Consumers now have 30 days to return faulty goods and get a full refund. The law was previously unclear on how long this period should last.

Other key changes include:

  • Making it easier for consumers to challenge terms and conditions which are not fair or are hidden in the small print
  • Businesses getting written notice for routine inspections by public enforcers, such as Trading Standards
  • Alternative Dispute Resolution providers will be available to all businesses to help when a dispute cannot be settled directly with the consumer.

The Department for Business, Innovation and Skills have produced a summary for businesses and a check-list to ensure you are ready for the new changes.