Coronavirus | Hub

Stay updated on the coronavirus pandemic

This page provides an index to all our COVID-19 related content and the latest updates on this ever-changing situation. Scroll down to see the updates plus links to essential documents and webpages which you can download and view. 

Subscribe to Retra Notifications and whenever we update the content on this site you will receive an email alert. Simply login and visit your Member Dashboard. Then select 'yes' to receive 'Retra Notifications'.


The Government announced in February that non-essential retailers will be able to reopen on April 12 as part of the new 4-step COVID-19 Response' strategy for Spring 2021. As before, retailers will need to ensure that they have made their premises 'COVID-19 Secure'.

We have all the guidance and documents available to help you with this, and a good place to start is by clicking on the 'Priority Steps for Businesses' link just below.

You can also click through the links for England, Scotland, Wales and Northern Ireland to view the latest coronavirus guidelines, roadmaps and essential documents for each nation.

Until April 12 - or until further notice - the UK is still very much in 'Stay At Home' mode and you must adhere to the current laws and restrictions in the running of your business.


For the latest information on restrictions to trading during coronavirus in Scotland click the button below.


For the latest information on restrictions to trading during coronavirus in Wales click the button below.

Northern Ireland

For the latest information on restrictions to  trading during coronavirus in Northern Ireland, click the button below.

Priority steps for businesses

To help businesses protect staff and customers, the Government has set out 8 priority steps that you can undertake right away.

Coronavirus Job Retention Scheme Update

The Coronavirus Job Retention Scheme (CJRS) has been extended until March 2021 with employees receiving 80% of their current salary for hours not worked.  The Job Support Scheme (JSS) will not be introduced until after Coronavirus Job Retention Scheme ends.

Government Guidance on Face Coverings

Following the announcement that it will be mandatory for people to wear face coverings in retail premises from 24 July, the government has released official guidelines on the use of face coverings. 
Click below to see more.

UK Government "Plan for Jobs"

Delivering his Summer Economic Update in Parliament on 8 July, the Chancellor announced a package of measures to support jobs in every part of the country, give businesses the confidence to retain and hire, and provide people with the tools they need to get better jobs.

Click to go straight to our dedicated page for more details on the new Job Retention Bonus scheme and other initiatives announced in July.

Data protection during coronavirus

As lockdown restrictions start to ease and businesses begin to reopen, the ICO has set out the key steps organisations need to consider around the use of personal information. Click below to view our page on managing your personal data policy during coronavirus with particular emphasis on data relating to your employees.

Reopening your business

In June, many of our members reopened their premises for trading. This page contains information and resources to help you ensure that you are complying with the latest government guidelines and managing the wellbeing and health and safety of your staff and your customers while the coronavirus pandemic continues.

Essential Links

The UK government has set up a series of Helplines and Webpages which you will find useful in managing your business and finding the right support during the current crisis. 

We've also pulled out the relevant points from the government's COVID-19 Recovery Strategy which you should familiarise yourself with as a matter of priority.


We have included a list of Frequently Asked Questions (FAQs) related to keeping your business safe and compliant during the coronavirus emergency.

Try and visit these often as we are constantly updating them when new information arrives in and the situation changes.

Financial Support Index

Click below to view links to all the information you need regarding the various financial support packages that the government has made available to business.

Includes full detail on the CJRS (Furlough) scheme, bounce back loan scheme, claiming for holiday pay & SSP, income tax plus support for the Self Employed.


The latest Government-issued bulletins for businesses and employees contain important advice and updates supplied by the Department for Business, Energy and Industrial Strategy (BEIS).

Click below to view the bulletins and stay appraised of the latest updates.


Click on 'Organisations' to view essential advice, information and guidance provided by the NHS, ACAS and the government.

The advice from these organisations takes precedence over any other content on this page.


Click on 'Documents' to find links to the documents we have been sent by the government & advisory agencies or published ourselves. Includes setting up your COVID-19 Risk Assessment

(You will need to be logged in to your Retra account to view all of these)

Retra Risk Assist

You should also check in with Retra Risk Assist where you can view, download and follow links to a variety of additional business resources to help you manage the current situation.

(You will need to have an account with Retra Risk Assist to view these pages)


As a rule, employers should continue to do the following:

Keep communication flowing. 

This is an ever-changing situation so it’s important to keep talking about the actions you are taking. 

Have an open-door policy for any concerns that employees may have.

In addition, you should make it your duty to familiarise yourself with the general guidelines listed below:

  • Review and update all employee contact numbers and emergency contact details.
  • Know where your staff are travelling to and returning from. This applies to both business and holiday travel.
  • Remain current with government advice The rules, restrictions and regulations now vary from region to region as well as nationally. You should make it a habit to check the current guidelines with your local authority. 
  • Managers should be informed of how to spot symptoms of coronavirus, (see 'organisations' and 'FAQs' above).
  • Have a clear process to follow if someone is diagnosed with coronavirus. You can login and download our Managers Guidelines to help you with this.
  • Have a home working policy. The general advice is that employees and managers should still work from home if they can. Clearly this isn't possible with shop floor staff but it may be possible to allow some of your operational workers to do so, perhaps even on a rotational basis.
  • Have a business continuity plan. The pandemic has already changed the business landscape and will no doubt change it further in the months ahead. It is highly unlikely that things will return to how they were before coronavirus. Therefore, you should have a plan in place to ensure the survival of your business going forward.
  • Consider the wellbeing of your employees. The crisis has caused a general deterioration in peoples' mental health across the globe and this will affect the behaviours and performance of the people you work with. Check in on our partners at retailTRUST for excellent advice on how to spot signs of increased stress and how to manage and support colleagues who may be suffering in the workplace.

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