Laws relating
to the Supply of Goods including The Sale and Supply of Goods to Consumers
Regulations 2002
This information is provided only as a guide to assist consumers understand
their rights when buying goods.
It should be remembered that a large number of electrical purchases are made
every year and the vast majority result in perfectly satisfied consumers who
are very happy with their stunning goods.
If as sometimes happens, goods fail, for what ever reason, consumers should
talk to the retailer who will invariably resolve the problem quickly and to
the satisfaction of the consumer.
However, consumers should be aware that only the courts can make legal decisions
and that retra can only offer guidance from past experience.
If you require more information please do not hesitate to contact retra.
Tel: 01234 269110 e-mail: retra@retra.co.uk
Introduction
A minimum set of common consumer rights on faulty goods is provided
for under the Sale of Consumer Goods.
Existing UK law has been retained but slightly amended, mainly
to give effect to specific remedies which, although they have been
in use for many years, have not previously been part of the law.
These amendments are contained in the Sale and Supply of Goods to
Consumers Regulations 2002 which came into force from 31 March 2003.
"Consumers" are defined as people who are buying for
purposes not related to their trade, business or profession.
The Regulations do not apply to services in general nor do they
apply to second hand goods sold at auctions that the consumer has
the opportunity of attending in person.
When goods are faulty, a consumer can generally obtain a legal
remedy against the retailer. Consumers are generally not able to
claim directly against the manufacturer. Consumers may have additional
rights under guarantees supplied with the goods or against a credit
card company or finance house if the goods are purchased by means
of credit and have a price of over £100.
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