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Introduction
 
Burden of proof
Refund
Right to reject goods
Replacement
Reasonable time
Satisfactory quality
Summary
Six years
Second-hand goods
 

Six years

Complaints can be brought to court up to six years after a sale in England, Wales and Northern Ireland (and five years after the time of the discovery of the problem in Scotland). After that time, the Limitation Act 1980 generally prevents court cases being brought.

This does not mean that goods have to last six years or they should not go wrong during this period; it is not a durability requirement.

A consumer could bring a case against a retailer, alleging non-conformity of contract, for up to six years after the sale. However, he would find a court unsympathetic in the latter years for low cost items that it was reasonable to expect to last only a short period (a £15 toaster might not last many years but a £200 one should) or for consumables like batteries and bulbs which have a specified limited life span.

Similarly, when a remote control stops because a battery has come to the end of its life – assuming it had lasted a reasonable time - there are no grounds for complaint that the remote control is not conforming to contract.

The Two-Year Guarantee Myth

In the UK there is no legislation that says retailers must provide a two-year guarantee.

This was legislation proposed by the European Commission but was never enacted into UK law.

   

 

 
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