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Introduction
 
Burden of proof
Refund
Right to reject goods
Replacement
Reasonable time
Satisfactory quality
Summary
Six years
Second-hand goods
 

No right to reject

It is important to note that, within the reasonable period after the sale the consumer does not lose their right to reject the goods/require their money back merely by agreeing to let the retailer try to repair them.

If the consumer returns the goods, as not conforming to contract, and asks for his money back within a reasonable time, he may decide/be persuaded, to let the retailer make an attempt at repair. After he had given the retailer a reasonable time to complete this, with no success, he could fall back on requiring a refund or replacement. This might be because the repair was not carried out promptly enough or because it was not repaired to an adequate standard.

   

 

 
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Tel: +44 (0) 1234 269110      Fax : +44 (0) 1234 269609      Email: retra@retra.co.uk
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