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Introduction
 
Burden of proof
Refund
Right to reject goods
Replacement
Reasonable time
Satisfactory quality
Summary
Six years
Second-hand goods
 

Fair wear and tear

Goods cannot always be expected to work fault-free. They can break down through normal use. Consumers cannot, therefore, expect to hold the seller responsible for fair wear and tear.

There needs to be a fault that was present on the day of sale even though it only became apparent later on, or a mis-description of the goods, or a lack of durability that suggests the goods were not of satisfactory quality to start with.

   

 

 
Retra House · St John's Terrace · 1 Ampthill Street · Bedford · MK42 9EY.
Tel: +44 (0) 1234 269110      Fax : +44 (0) 1234 269609      Email: retra@retra.co.uk
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