Introduction, aims & objectives
This Association has traditionally required a high standard of commercial
and technical competence amongst its members providing consumers with quality
services.
Retailers in retra are conscious of their obligations to consumers and continue
to meet them willingly as part of a standard of good retailing. One of the
pre-requisites of membership of retra is that retailers should provide adequate
information and a reasonable display for any products sold.
While in the vast majority of cases, the sale and servicing of electrical
and electronic equipment is performed accurately, promptly, courteously and
effectively, this Code of Practice has been drawn up by retra to govern the
conduct of members in their day to day dealings with consumers.
The efficient operation of this code is also dependent upon the support of
manufacturers and others in the supply of products, spares and service facilities.
The retra constitution contains provisions for the enforcement of the Code
by the Council of retra. In the event that a member's behavior to a consumer
is proved to the satisfaction of the Council to have fallen below the standards
set by the Code, the measures which may be imposed are a warning or termination
of membership of retra pursuant to the provisions of the Bye- Laws of the
Association.
There is an identity of interest between the consumer and the responsible
retailer to receive and to give good service before and after sales. That
service should be efficient, reliable, courteous and fair.
The purpose of this Code is to set out the principles that members of the
Radio, Electrical and Television Retailers' Association shall adopt to achieve
that end and to provide a conciliation procedure for use, if necessary.
The Code of Practice applies to Consumers, that is people who are buying
for purposes not related to their trade, business or profession.
The code applies to retailers using Distance Selling techniques, (Via Internet,
telephone, Fax, catalogue)
The Code does not detract or attempt to detract from the legal rights of
consumers. |
