Where the retailer is not the service agent

The retailer must fully accept his statutory obligations under the Sale and Supply of Goods to Consumers Legislation.

Where the retailer is not the service agent he should provide the consumer with the name, address and telephone number of the manufacturer or service agent. Where appropriate the retailer should accept the goods brought in by the consumer for return to the manufacturer or service agent for repair.

If the manufacturer fails to provide an adequate service to a consumer the retailer should use best endeavours to procure such a service for the consumer and, if necessary enlist the assistance of the retra Conciliation Service.