retra is the UK’s leading trade association for independent electrical retailers and servicing organisations.


retra retailers pride themselves in providing quality customer service. If you value good service and the peace of mind it brings, our “find a retailer“ will help you find your local independent retra retailer.


You can use the form below to search for a retra retailer in your area. Search by post code, town or county.

Find a Retailer

Latest News

FCA: Changes to Consumer Credit

FCA: Changes to Consumer Credit


In April this year, the Financial Conduct Authority (FCA) took over regulation of consumer credit from the Office of Fair Trading (OFT). If your shop allows customers to pay by credit then this could affect your business. If so, there are steps that you will need to take in the year ahead to make sure that you stay within the law.


Background on the FCA


The change was made by the Government so that all consumer-facing financial regulation would be the responsibility of one organisation – the FCA.


Our aim at the FCA is to make the markets we regulate work well. This means that we are here to ensure that consumers are protected, firms operate with integrity and that competition is effective.


The way we regulate is different to the OFT. Firms have to meet higher standards before they are allowed to offer financial services, there is more scrutiny of them once they are operating, and we have more powers to bring wrongdoers to task. All of this is proportionate and our focus is on firms where the risks to consumers are greatest.


Next steps for retailers


If your firm held an OFT consumer credit licence, you should have registered with us before we took over in April so that you now have ‘interim permission’. This allows you to carry on consumer credit-related regulated activities in advance of going through the formal authorisation process that all FCA-regulated firms need to pass.


Now is a good time to start preparing your firm for applying for authorisation if you need to.


What regulation covers


It is important to first establish whether your firm is conducting consumer credit-related regulated activity, because this will determine whether you need to apply for authorisation.


The range of firms that consumer credit regulation covers is very broad. Consumer credit does not just cover cash loans, it covers other arrangements where the lender gives the borrower time to make a payment, and where payment is deferred.


For example, if you allow customers to pay for a TV by instalments, you could be entering into regulated credit agreements as ‘lender’.


Regulated credit activities also include introducing a customer to a lender. So if you introduce customers to a finance company to help them pay for a TV, you could be acting as a ‘credit broker’.


There are some exemptions from regulation, and you do not need to be regulated if you simply allow customers to pay by credit card.


The way to check where your firm fits within FCA regulation is to visit the do I need to be authorised section on the FCA website.


Your options


If you have decided that you are carrying on a regulated credit activity, or you plan to do so, then there are broadly three options.


Option 1. Become authorised.


If you have interim permission, you will need to apply during the application period that we have allocated to you. It is really important to make the deadline. If you miss it, there is no leeway for the FCA to extend it, and you must stop offering credit.


Applying involves filling in an online application, explaining how your business works and how you make your money. We need this information as it is our duty to make sure that only firms that meet certain minimum standards can offer financial services.


If you need to apply, you should visit our website for help in how to preparing for your application.


Option 2. Become an appointed representative


This is a formal arrangement that allows a firm to carry on regulated activities using another firm’s authorisation, because it has an agreement to act as its appointed representative. The authorised firm is known as the principal firm, and assumes regulatory responsibility for its representative.


Option 3. Stop carrying on regulated activities.


Firms that do not carry on regulated activities will not need to apply for authorisation.


Full and limited permission


If you apply to the FCA, you will need to choose which type of authorisation you require: either full or limited permission.


Full permission firms can carry on riskier activities – such as lending with interest and charges. They have to fill in a more detailed application form, pay higher fees, have more individuals approved by us and report more information to us once they are authorised.


Most retailers are likely to be limited permission. This covers firms that offer credit alongside other goods or services that they supply. So a shop that offers credit to customers buying something from them, and applies no interest or charges, can apply for limited permission. There is a more straightforward application to complete, reduced approved person requirements, lower fees and fewer reporting requirements once authorised.


We have a decision tool on our website to help you work out whether you will need full or limited permission.



If you apply you will pay us an application fee and then an annual fee each year that you are regulated.


Your fees will cover our costs as a regulator, because we are funded by the firms we regulate and not by taxpayers.


The fees we charge will be based on your income from regulated activities and the level of permission that you have. The basic principles are that the fees should reflect the level of risk in a firm and the amount of regulated business it carries out. This means that firms with limited permission pay lower fees than full permission firms; and firms that carry on a smaller amount of consumer credit activity pay less than firms that carry on a lot. This allows most smaller firms to pay our minimum fee.


Measuring ‘consumer credit income’


There is a complication for retailers that act as ‘credit brokers’ and offer interest free credit. They often do not receive an income from interest or charges in the traditional sense, like other consumer credit firms. So we have had to find a new way of measuring their consumer credit activity so that we can apply our fees fairly.


If we did not do this, all retailers, large and small, would pay our minimum fee, regardless of the number of consumer credit loans they introduced customers to.


The way we will measure the regulated activity of retailers that introduce a customer to a lender for an interest free credit deal is by introducing what we call the ‘lender’s credit broker charge’. We consulted on how this would work earlier in the year, and received helpful feedback from firms and trade associations.


This charge measures the difference between the amount lent to the customer and the amount the retailer has taken from the finance company. So if a retailer arranges a loan for £1,000 to enable a consumer to purchase goods from it priced at £1,000, it may receive only £950 directly from the lender as payment for those goods, with the lender keeping the £50 difference in lieu of interest. The lender should in turn report the £50 as part of its income from consumer credit lending, along with any penalties, interest or other charges it imposes subsequently, but the retailer should also report the £50 under ‘income’ as a measure of the regulated activity of credit broking.


Application and annual fees

Using this measure, many smaller RETRA members will likely still pay our minimum fees when they apply and each year they are regulated.


If you are limited permission firm then your application fee will be £100 if your consumer credit income is £50,000 or under; if it is over £50,000 it will be £500.


Once you become authorised you will start paying annual fees to us. If you qualify for limited permission then the fees will vary depending on your consumer credit income: up to £10,000 of income means an annual fee of £100; £10,000 to £50,000 is £250; £50-£100,000 is £400; and £100-£250,000 is £500. There is an additional variable fee on income over £250,000. If you are full permission then the fees will behigher and if you are an appointed representative you will not pay us any fees.


Ongoing requirements

Once authorised you will need to start reporting information to us and will be assessed by us on a regular basis to ensure your firm is meeting its regulatory obligations. You can find out more about our regulatory approach by reading the guide for consumer credit firms on our website.

We will continue to work with RETRA to help ensure you manage your way through FCA regulation and to help you when the time comes for you to apply.

For further advice and information on this subject, please contact the FCA directly on 0845 606 9966


Read more

Employment Tribunals- NEWS

Tribunals given power to order equal pay audits

The Enterprise and Regulatory Reform Act 2013 requires employment tribunals to order an equal pay audit where the employer has breached the equal pay provisions under the equality act 2010.


Tribunal figures continue to drop

Tribunal claims dropped by 59% in the first three months of this year according to figures released by The Ministry of Justice.


This follows a similar fall in the previous three months. These falls have taken place since the introduction of fees of up to £250 to lodge a claim and then further payments once a claim has been lodged. The overall figures do show some big fluctuations in the types of claims now being made.


For example, claims under the part time workers regulations rose by 521% compared with the same period last year.


The tribunal service also reported that it received 1,421 claims for sexual orientation discrimination between January and March, which represents an increase of 629% on the same period last year.


A recent government survey found that 49% of employees would be put off from making a tribunal claim if they had to pay a fee. They believe other reasons for the drop in claims could be “the increase to two years of the qualification period for unfair dismissal, the change to compensation on unfair dismissals, and employees trying to resolve their disputes in other ways “.

Read more
Read All News

Calendar of Events

Industry Events





Sirius AGM & trade show

Date: 24 September

Venue: Forest of Arden Hotel, Meriden




E-Commerce Expo

Date: 1-2 October

Venue: Olympia, London




Date: 7 October

Venue: MakuhariMesse, Tokyo


Hong Kong Electronics Fair (Autumn edition)

Date: 13-16 October

Venue: Hong Kong Convention and Exhibition Centre


Essential Install Live

Date: 15 October

Venue: Event City, Manchester


ERT Awards

Date: 21 October

Venue: Grand Connaught Rooms




Electrical Safety Council Product Safety Conference

Date: 12 November

Venue: Church House, London







CES 2015

Date: 6-9 January

Venue: Las Vegas Convention Centre, Las Vegas, USA




Spring Fair International

Date: 1-5 February

Venue: NEC, Birmingham

Read more

View All Events

Product Recall Information
For further information regarding Product Recalls of Electrical Appliances from the Electricity Safety First, please link onto the information page on left: