retra is the UK’s leading trade association for independent electrical retailers and servicing organisations.


retra retailers pride themselves in providing quality customer service. If you value good service and the peace of mind it brings, our “find a retailer“ will help you find your local independent retra retailer.


You can use the form below to search for a retra retailer in your area. Search by post code, town or county.

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Latest News


BBC RADIO : Change of audio formats affecting internet radios

As you may know, the BBC recently changed its audio formats that support radio streams available via internet receivers. As a result, some internet radios are not able to receive BBC radio’s on-demand services and this has resulted in a number of listener/customer enquiries made to both the BBC and the manufacturers. We would be grateful if you could ensure that your audio department is made aware of the changes which may result in you receiving enquiries / complaints from customers who have purchased an internet receiver over the last few months. We would like to reassure you and your customers that we are working with the device manufacturers and technology providers to find a solution as soon as possible.

It is also possible that you may receive enquiries from customers who are experiencing some ‘blanking’ of sports commentary on BBC Radio 5 live where the BBC does not have international rights. This results in a recorded message being played out instead of the sports or music event. We are committed to providing a UK version of the relevant streams for all 57 radio stations (the first time we have done that) in the near future. We will confirm the date when this will be available as soon as possible.

We completely understand that the changes are frustrating to your customers whose devices have not been upgraded to the new format and please be assured that we are working hard with all the manufacturers to help them change to our new streaming technology.

Below is a q and a which explains the changes in more detail.


Why is BBC Radio changing the audio format across its radio streams?
We are restructuring our distribution methods that will allow us to offer a low cost simple solution and one configuration that can work across all platforms leading to a more efficient, reliable and improved delivery process.

Further information can be found at

The BBC has been communicating the changes to manufacturers over the past 14 months.

When did the BBC stop using WMA (windows media)
The WMA streams were switched off at end of February 2015. This applies to live streams and on-demand streams.

Why is the BBC stopping WMA?
The WMA encoder needed too much investment for it to continue. WMA had also become an out of date format requiring specialist infrastructure to serve it and radio and the wider Internet are moving away from using it. It also placed restrictions on design, limiting flexibility and ability to innovate and support new platforms.

Will the change in format affect my internet radio?
Yes, some radios will be affected. BBC national radio stations and local radio services are available to listen to live if your internet radio supports a format called SHOUTcast MP3. We believe that the vast majority of devices will be able to receive this format successfully. The BBC has released high quality streams for all stations in a format called HLS for live listening and we are working with the manufacturers to implement this across devices. If your radio does not support SHOUTcast MP3 you will not be able to listen to BBC radio services.

Will the change in format affect listening to on-demand programmes?
Yes. The BBC is working with manufacturers to help them upgrade compatible devices as quickly as possible when the software becomes available.
We apologise to all our listeners who may be affected by this change.

Will podcasts be affected with this change?
No, you will still be able to download podcasts using MP3. A full list of programmes can be found at

Why can’t I listen to 5 live on my internet radio?
You can listen if your device uses HLS streams. However, if your device only picks up SHOUTcast MP3, then you may experience some blanking of sports commentary where we do not have international rights. We are working on UK only SHOUTcast streams so that you can continue to listen. We completely understand that this will be very frustrating for listeners on devices that haven’t upgraded to HLS. We are working hard with all manufacturers to help them change to our new streaming technology but this will take some time to be fully available. In the meantime, BBC Radio 5 live and Radio 5 live sports extra are also available via DAB digital radio; online at ; on digital television via Freeview and FreeSat channel 706, Sky 0144 and Virgin Media 908 and also via the iplayerradio app across a range of mobile devices. The UK only streams, with sports commentary, can also be accessed through UK Radioplayer.

Do I need to buy a new internet radio to listen to BBC radio?
We hope that the majority of internet radios will be able to support the live radio streams. We are working with the manufacturers and technology providers to upgrade the software in their devices for on-demand listening.

What guarantee can the BBC give that they won’t change the formats again?
The BBC seeks to provide the best audio formats to licence fee payers and will continue to review its distribution methods in order to offer the best listening experience to its listeners

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FCA Credit Ready Webinar

FCA: Changes to Consumer Credit

If you need to apply, you should visit our website for help in how to preparing for your application.


FCA Credit Ready Webinar

In order to help customers to prepare for the forthcoming Credit Licence Application process, the FCA are holding a series of webinars. The FCA will be inviting firms to register to take part in the webinars 3 months before their allotted application date where they will aim to answer all questions.


In the meantime to watch past webinar recordings or for further assistance on how to apply for Authorisation, please see the following link-


Next steps for retailers

If your firm held an OFT consumer credit licence, you should have registered with us before we took over in April so that you now have ‘interim permission’. This allows you to carry on consumer credit-related regulated activities in advance of going through the formal authorisation process that all FCA-regulated firms need to pass.


Now is a good time to start preparing your firm for applying for authorisation if you need to.


What regulation covers?

It is important to first establish whether your firm is conducting consumer credit-related regulated activity, because this will determine whether you need to apply for authorisation.


The range of firms that consumer credit regulation covers is very broad. Consumer credit does not just cover cash loans; it covers other arrangements where the lender gives the borrower time to make a payment, and where payment is deferred.


For example, if you allow customers to pay for a TV by instalments, you could be entering into regulated credit agreements as ‘lender’.


Regulated credit activities also include introducing a customer to a lender. So if you introduce customers to a finance company to help them pay for a TV, you could be acting as a ‘credit broker’.


There are some exemptions from regulation, and you do not need to be regulated if you simply allow customers to pay by credit card.


The way to check where your firm fits within FCA regulation is to visit the do I need to be authorised section on the FCA website.


Your options

If you have decided that you are carrying on a regulated credit activity, or you plan to do so, then there are broadly three options.


Option 1. Become authorised.

If you have interim permission, you will need to apply during the application period that we have allocated to you. It is really important to make the deadline. If you miss it, there is no leeway for the FCA to extend it, and you must stop offering credit.


Applying involves filling in an online application, explaining how your business works and how you make your money. We need this information as it is our duty to make sure that only firms that meet certain minimum standards can offer financial services.


If you need to apply, you should visit our website for help in how to preparing for your application.


Option 2. Become an appointed representative

This is a formal arrangement that allows a firm to carry on regulated activities using another firm’s authorisation, because it has an agreement to act as its appointed representative. The authorised firm is known as the principal firm, and assumes regulatory responsibility for its representative.


Option 3. Stop carrying on regulated activities.

Firms that do not carry on regulated activities will not need to apply for authorisation.


Full and limited permission

If you apply to the FCA, you will need to choose which type of authorisation you require: either full or limited permission.


Full permission firms can carry on riskier activities – such as lending with interest and charges. They have to fill in a more detailed application form, pay higher fees, have more individuals approved by us and report more information to us once they are authorised.


Most retailers are likely to be limited permission. This covers firms that offer credit alongside other goods or services that they supply. So a shop that offers credit to customers buying something from them, and applies no interest or charges, can apply for limited permission. There is a more straightforward application to complete, reduced approved person requirements, lower fees and fewer reporting requirements once authorised.


We have a decision tool on our website to help you work out whether you will need full or limited permission.



If you apply you will pay us an application fee and then an annual fee each year that you are regulated.


Your fees will cover our costs as a regulator, because we are funded by the firms we regulate and not by taxpayers.


The fees we charge will be based on your income from regulated activities and the level of permission that you have. The basic principles are that the fees should reflect the level of risk in a firm and the amount of regulated business it carries out. This means that firms with limited permission pay lower fees than full permission firms; and firms that carry on a smaller amount of consumer credit activity pay less than firms that carry on a lot. This allows smaller firms to pay our minimum fee.


Measuring ‘consumer credit income’

There is a complication for retailers that act as ‘credit brokers’ and offer interest free credit. They often do not receive an income from interest or charges in the traditional sense, like other consumer credit firms. So we have had to find a new way of measuring their consumer credit activity so that we can apply our fees fairly.


If we did not do this, all retailers, large and small, would pay our minimum fee, regardless of the number of consumer credit loans they introduced customers to.


The way we will measure the regulated activity of retailers that introduce a customer to a lender for an interest free credit deal is by introducing what we call the ‘lender’s credit broker charge’. We consulted on how this would work earlier in the year, and received helpful feedback from firms and trade associations.


This charge measures the difference between the amount lent to the customer and the amount the retailer has taken from the finance company. So if a retailer arranges a loan for £1,000 to enable a consumer to purchase goods from it priced at £1,000, it may receive only £950 directly from the lender as payment for those goods, with the lender keeping the £50 difference in lieu of interest. The lender should in turn report the £50 as part of its income from consumer credit lending, along with any penalties, interest or other charges it imposes subsequently, but the retailer should also report the £50 under ‘income’ as a measure of the regulated activity of credit broking.


Application and annual fees

Using this measure, many smaller RETRA members will likely still pay our minimum fees when they apply and each year they are regulated.


If you are limited permission firm then your application fee will be £100 if your consumer credit income is £50,000 or under; if it is over £50,000 it will be £500.


Once you become authorised you will start paying annual fees to us. If you qualify for limited permission then the fees will vary depending on your consumer credit income: up to £10,000 of income means an annual fee of £100; £10,000 to £50,000 is £250; £50-£100,000 is £400; and £100-£250,000 is £500. There is an additional variable fee on income over £250,000. If you are full permission then the fees will be higher and if you are an appointed representative you will not pay us any fees.


Ongoing requirements

Once authorised you will need to start reporting information to us and will be assessed by us on a regular basis to ensure your firm is meeting its regulatory obligations. You can find out more about our regulatory approach by reading the guide for consumer credit firms on our website. We will continue to work with RETRA to help ensure you manage your way through FCA regulation and to help you when the time comes for you to apply.

For further advice and information on this subject, please contact the FCA directly on 0845 606 9966

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Calendar of Events

Scottish Golf Day

Scottish Golf Day

Date: 4 June 2015

Venue: Crieff Golf Club


English / Welsh Golf Day

Date: 1st July 2015

Venue: Hinckley Golf Club


National Golf Day

Date: 14 July 2015

Venue: Woburn

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Retra Annual Golf Day- 14 July 2015

Do you have what it takes to be this year’s Golf Day Champion????!!! Take a team of 4 to the retra Annual Golf Day this year and challenge last years winners- retracare!


The annual Golf Day will return to Woburn Golf Club on 14 July 2015.


Don’t miss this fantastic networking opportunity! Rates have been reduced for this year £750 for a team of 4.


With fantastic prizes, an array of different titles to be won, dinner and a charity raffle, there is plenty to be excited about!



Woburn Golf Club Terms & Conditions


Please return your booking form to

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Product Recall Information
For further information regarding Product Recalls of Electrical Appliances from the Electricity Safety First, please link onto the information page on left: