The Sale

The retailer will provide as much information as possible about the goods for sale and this will normally include:

  • full description of the goods
  • full specification including weight and dimensions of the goods
  • specific purpose the goods can be used for, if qualified to do so
  • colours or finishes available

The retailer will make clear before the point of payment the exact terms of the contract for the goods, including any additional costs for delivery, installation and commissioning of the goods. In the case of Distance Selling Operations an indication of when the consumer’s account will be debited must be given.

If goods are not in stock at the time of the order being taken, retailers and Distance selling operations must notify the consumer of the expected delivery date. Distance selling operations will use their best endeavours to maintain the correct information to consumers regarding goods “in stock”. Orders must not be taken for goods that are known to be out of stock unless the consumer has been made aware of the situation and given an indication as to when the goods will be available.

The retailer will give some indication as to the complexity of installation or commissioning of the goods and advise when a competent person should be employed to perform the operation. Retailers must inform consumers of the law that requires a Corgi Registered person to install any gas appliances.

The retailer should provide consumers with documentary evidence of date of purchase. Distance selling operations will send to the consumer details of the transaction via e-mail or the postal system. Consumers are to be advised to keep such documentary evidence and if possible, to produce it when asking for service or making any complaint about the goods.

The retailer will ensure that the goods stocked are manufactured to the relevant safety standards. If an item is found to be electrically or mechanically dangerous the retailer must pass this information on to the producer as required by General Product Safety Regulations and co-operate in action to avoid risks to consumers.

The retailer will ensure reasonable records of consumer purchases are kept for a period not less that five years in order to provide information for any future product recall or modification program.

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