Other Problems

The remedies of repair, replacement, partial refund and full refund are also available to consumers:

  • where installation by the retailer is not satisfactory
  • where installation instructions have serious shortcomings
  • generally where a good does not match the public statements (adverts) made about it by the retailer, manufacturer, importer or producer
  • where a specially commissioned product has relevant failings.

These are greatly simplified explanations.

Alternative dispute resolution

Although consumers do sometimes take court action, in day-to-day practice this is a rare event. In the vast majority of cases, the consumer and retailer are able to reach a satisfactory solution without any need to consider going to court. Where this is not possible, use of an alternative dispute resolution procedure or trade association scheme can be considered.

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